I bought a mattress from the store on I-10 frontage on Feb 22nd and it was to be delivered the following Tuesday. I was told I'd receive a call one hour before delivery. I never did. I had to call the store on the day of delivery only to find out the mattress had been discontinued for a month. Why was i sold a mattress that didn't exist?
RUN! Do not walk away from Mattress One Beaumont. No one is accountable! Frank Billeaudeau and Natascha Martin sold my mom a mattress and adjustable frame. These folks in the store in Beaumont say one thing and the regional office in Houston says another. We did not receive the discounts promised and each entity is pointing their fingers at the other saying it was their responsibility. And due to the nature of mattress sales, we have no recourse and cannot return the product.
Brent LeBlanc was very helpful, and informative. Easy experience getting my mattress today. Thankyou.
If I could give negative star rating I would. My best advice is don't waste your time or your money even stepping foot into this establishment. Their customer service is absolutely horrible!! I had to actually go as far as contacting their corporate office to get matters resolved I wouldn't recommend this place to anyone!!!
I was then told to go to the store on Dowlen because it was bigger. I picked a mattress there and was told it wasn't in stock, but i could have the floor model. Why do they continue to have mattress on the floor they dont sell any more? So i agreed to take the floor model, but told it couldn't be sold for another week and delivered the following Tuesday (March 7th). All week, i hadnt heard anything. I called the store on the delivery date to understand what time was delivery, only to be told that they can't delivery mattresses from the floor. Why am I just being told this information? This is twice that I had to called to be told pertinent information. I then asked for my money back and was told it would be seven days before i receive my refund. It has been two weeks with me sleeping on an air mattress. I will not ever patronize this business again because this type of laxidasical customer service seems to permeate through the entire organization
Purchase a mattress last Saturday June 3 twin xl from Kendrix salter Friday comes I call to ask about time of delivery and he tells me it had to be special order and would be delivered Saturday June 10 call at 12:02 he not at work show up around 2 and saw reviews so knew next step call corporate and was told was never order
Mattress 1 One is a US Lodging based in Beaumont, Texas. Mattress 1 One is located at 3015 Dowlen Rd #130, Beaumont, TX 77706, USA.
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