Worst service ever, they charged my card for $350 "accidentally" (they said it would be $75) when I upgraded for ONE day. Then said "oops" and couldn't find a reference number so that my bank could refund my money, they charge a $200 deposit so they had over $500 pulled out of my bank when they were only supposed to pull $160.(plus the deposit) the money has all been on hold in my account for two days after I returned it. No 1-800 number so I'm stuck with the people at the counter that can't help me. To add to the hassle I upgraded at a different location than I dropped off so I'm fighting the people at the counter over the phone, I'll NEVER EVER rent from hertz again
Definitely not the friendliest people. A little customer service can go a long ways.
Easy access. Helpful staff receiving and returning my vehicle.
I really like the OPTION to prepurchase gas at below local price per gallon. And, return the car at the lowest fuel level. Great business move for Hertz. Accepting Triple AAA was great perk too. Car ran PERFECTLY. THANK YOU FOR GREAT SERVICE AND A GREAT CAR IN EXCELLENT CONDITION.
Girl was rude. She tried to tell me that they didn't accept my card, when in fact, I knew they did because I've used it before. She gave the car she told me I would get to someone else. When I got in the car, it was still pretty dirty, not to mention had Florida license plates and NO front plate (illegal in Texas) Not to mention she held my car for 2 hours over TWO DOLLARS... Worst customer service ever.
Raleigh, NC 27612
Southeast Tx Regional Airport. Excellent customer interaction and professionalism.
Shawn was the Hertz Representative at
Excellent-9+
ALWAYS, Gail M.Toups
Hertz is a US Car Rental based in Beaumont, Texas. Hertz is located at 6000 W Airline Dr #108, Beaumont, TX 77705, USA.
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