Very helpful employees. I've always been treated like a valuable customer.
This Ulta location made my first time trying to look for a foundation the worse experience ever. I asked an employee to help me, I did not get to catch her name but she was busy and said she would come right back to help me, a few minutes later she is just standing around laughing with her coworkers. Next I tried to ask another employee and all she did was grab a random foundation off of one of the racks and said to try this one (keep in mind that it was the literally the last foundation on the whole display). She didn't even bother to try and show me any other brands she would have thought could work for me. All she did was grab one and said try it and if it wasn't the correct shade I can just bring it back and get a refund or another one. I drove about 30 minutes to this location just to get this kind of service (which is the closest real cosmetics store near me).
Went into the Beauty Salon portion of ulta to have a consultation with someone about changing my hair from red to blonde highlights and starting from scratch I came in for my appointment, she was running behind so while she still had her customer on the other side, she came over and asked what I was looking to do with my hair. I showed her my picture and she flat out said No. And im like... what do you mean NO. She began telling that she wasn't going to try and tackle it. She said something about my tones being warm. And how much bleach this would take an how much it would damage my hair. And that it definately wouldnt be done in one session. I told her I already knew that but that was the whole point of the consulation so that i could figure it out. It seemed like she just wanted to tell me no and rush me out the door. I wasn't reccomended anything else or another place that I should try or anything it was just a flat out, NO. Needless to say, I walked out extremely unhappy. Definately do not reccoment Ms. Connie.
While the products available are great, the customer service is not. The lines are always long, because when they need extra help they never open more registers. The holidays are a nightmare there.
Only place I get my eyebrows done at. Service Is always great and staff is always nice.
Ulta Beauty is a US Hair Care Studio based in Beaumont, Texas. Ulta Beauty is located at 6155 Eastex Freeway, C 350, Beaumont, TX 77706, USA.
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