I would rate this store zero stars if possible.
I like the clothes here, but I don't like or appreciate the managers and supervisors watching me like a hawk as if I'm going to steal or even not acknowledging me as I come in.
HORRIBLE customer service!! Went in the other day to return an online order, walked up to 3 girls behind the counter. Not one of them greeted me. I stated I had a return. The girl was very snobby. Love Charlotte Russe but I'd rather shop online then deal with going into and being treated like that. Very rude!!!
My friend says when she finds another job, she's out of there!
Being a frequent customer and a friend of one of the current employees, it's a few things that need to be exposed about this location. On several occasions of me being in this store, whether that's shopping or just browsing around, I've witnessed the store manager Brandy and the supervisors gossiping in the corners while the sales associates do all of the work. I have even overheard one of the supervisors discussing pregnancy scares and their baby daddy issues while I was looking at jeans. I don't think that's professional, and not once did any of them ask if I needed help. There was also no one manning the fitting room and it looked like a hurricane back there with clothes everywhere. There's also a supervisor and a sales associate that are sisters. I didn't know that Charlotte Russe practiced nepotism.
Charlotte Russe is a US Shoe Store based in Beaumont, Texas. Charlotte Russe is located at 6155 Eastex Fwy, Beaumont, TX 77706, USA.
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