I have been a home owner for over 6 years but due to Hurricane Harvey, I lost my home and needed a place to rent until I was able to get my place fixed. I ran across a home that double h properties had for rent so decided to give them a call. Little did I know, this would be the WORSE experience of my life. The home that I was approved to rent had a HORRIBLE infestation of fleas. The day before move in, my family & I went to the home to ensure that we were "move in ready." When I got there, I sat on the floor for a minute to change my son and something began to crawl on me. I jumped up and there were fleas all over me and my son. I was furious. I sent emails and I called a really sweet and caring lady named Becky (who works there) and she apologized multiple times and said that she would tell the manager. The manager (Debbie H.) then told her to tell me to get bombs and bomb the house and that I would be reimbursed...???....Well I did that and the bombs killed the fleas and all of the hidden roaches in the house. The next day (which was move in day), I went to the house and there were dead fleas and roaches all over the home. But the problem didn't stop there. I got back in my car and fleas were all over me....I had to bomb both of my cars because the fleas were that bad... I called the property back and spoke with another sweet lady name Tammie, and asked her to ask Debbie(the manager) to call me. Hours later when she finally called, she acted as if she had no concern, kept cutting me off over the phone, and when asked about a refund she was hesitant. I am the manager of my own company and would never ever question my customers or go back and forth with them about something that was my fault as debbie did. I would NEVER recommend this place to anyone and will never deal with them again.
If you are looking for a company who goes the extra mile to satisfy customers, look no further than Debbie and Double H Properties!!
Nothing but good things to say about these people! They are friendly, honest & real down to earth people. They helped our move to SETX from DFW go off without a hitch. They did everything they said they would, when they said they would! The landlord they represent was over the top with meeting our needs. All I ever had to do was pick up the phone & things got done. Going to miss them all! Tell 'em KT sent ya!
These ladies go above and beyond for their clients!!!
Debbie, Tammie and especially Becky at Double H have been the best crew I have ever rented from. My first time renting commercial property for my ongoing growing business. Their knowledge, guidance, maintenance, cleanliness, attention to details in the needs of my business have been outstanding! You ladies are awesome!!!!
Debbie and the entire staff of Double H made my rental experience truly enjoyable. They were always extremely knowledgeable and courteous. Becky was simply the best of all! She is a consummate professional!!!
Double H Property Management is a US Real Estate Agency based in Beaumont, Texas. Double H Property Management is located at 6452 Concord Rd, Beaumont, TX 77708, USA.
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